1. Introduction
ScalingCoach.ai ("we," "our," or "us") respects your privacy and is committed to protecting it through this policy. This policy explains how we collect, use, and safeguard your information when you use our services.
2. Information We Collect
We collect information you provide and data generated through use of the platform, including:
- Account information such as name, email, and billing details.
- Coach Profile details such as niche, audience, proof, and voice rules.
- Knowledge Vault uploads like testimonials, transcripts, and documents.
- Usage data such as pages viewed, features used, and interaction logs.
3. How We Use Information
- Provide and improve the ScalingCoach.ai platform.
- Generate AI outputs based on your context and preferences.
- Communicate updates, support responses, and product changes.
- Analyze usage trends to improve workflows and reliability.
4. AI Processing and Data
We use AI models to generate outputs based on your inputs and stored context. We do not use your proprietary assets to train models for other customers. Data used for product improvement is aggregated and anonymized.
5. Sharing of Information
We may share information with trusted providers who support platform operations, including:
- Cloud hosting and storage providers.
- AI model providers for generating outputs.
- Analytics services to monitor platform performance.
We do not sell your personal information.
6. Data Security
We use reasonable technical and organizational measures to protect your data. No method of transmission or storage is 100 percent secure, and we cannot guarantee absolute security.
7. Your Rights
Depending on your jurisdiction, you may have rights to access, correct, or delete your personal information. Contact us to request changes.
8. Contact Us
If you have questions about this policy, email us at privacy@scalingcoach.ai.